Your Neighborhood IT Department

Natasha Parker
President

Krista Stein
Director of Services & Support

Sybil Cain
Regional Vice President

Gregory Hodge
Virtual IT Director

Natalia Carrillo
Senior Solutions Consultant

Enrique Moses
General Manager, [Location]

Mac Gilmore
Client Services Manager

Dorothea Massey
Marketing Manager

Gregory Hodge
Virtual IT Director

Robyn Hogan
Engineer

Why Work With Us?

Independent Testing

Independent Testing

Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.

Independent Testing

Disaster Recovery

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Municipal Expertise

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Based in London, Ohio

We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.

IT Problems Shouldn’t Take Over Your Workday…

We Help Your Staff Get Back to Work

Brian McMahon

Brian McMahon

Owner, Tech Support Center

A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.

Who Checks Your IT Provider’s Work?

We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.

We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.

Schedule an Appointment Today

Our IT Services

Managed IT Services

Your entire IT environment managed simply, with a flat-rate fee and no surprises.

Cybersecurity

Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.

Backup & Disaster Recovery

We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.

Email & Domain Management

We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.

IT Projects

Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.

Help Desk Services

When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

A Trustworthy, Transparent Partner

One of the Best Companies Around

The More You Know...

Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.

6 Habits That Quietly Decide If Hackers Win or Lose

6 Habits That Quietly Decide If Hackers Win or Lose

December 09, 2025•3 min read

Most cyberattacks don’t start with a mastermind hacker running lines of code in some movie-style lair. They start with something small.

A sticky note with a password written on it.
A rushed click on a link that “looked fine.”
A laptop left unlocked while its owner grabs a coffee.

One moment like that can undo every dollar your business has invested in security. And the scary part? Hackers count on these moments. They know technology is only half the battle the other half is human behavior.

The good news? The same way one bad habit can open the door, one good habit can keep it shut. And if your whole team follows these six, you’ll be miles ahead of the companies that don’t.


1. Stop Writing Down Passwords

Passwords are like house keys they only work if you keep them safe. The moment yours ends up on a Post-it or in an unprotected file, it’s like leaving a copy of your front door key under the welcome mat.

Hackers know this. Anyone who sees that note, even for a second, can access your accounts.

Instead:

  • Memorize your passwords or use a reputable password manager.

  • Don’t reuse passwords between accounts.

  • Keep them out of email, chat, and shared documents.


2. Think Before You Click

Most phishing attacks don’t look like scams at first glance. They’re designed to look familiar, urgent, and legitimate; a shipping notice, a client request, a security alert.

That’s why hackers love busy people. The more distracted you are, the more likely you’ll click without checking.

Before you click:

  • Hover over the link to see the real destination.

  • Check the sender’s email address for typos or weird domains.

  • If it feels off, confirm through a separate channel before acting.


3. Report Weird Stuff Right Away

This is one of the simplest, most effective defenses… and one of the most ignored.

If something looks suspicious; an odd email, a strange pop-up, your computer suddenly slowing down tell your IT team now. Don’t wait until after lunch. Don’t assume “it’s probably nothing.”

Early reports can turn a potential breach into a quick fix. Delays give threats time to spread.


4. Don’t Plug in Random USB Drives

That free flash drive from a trade show? It might come with malware as a bonus. Dropped-in-the-parking-lot USB drives are a known hacker tactic.. they rely on curiosity or convenience to get you to plug them in.

The second you do, you’ve bypassed most of your company’s digital defenses.

Safer approach: Only use devices issued or approved by your company. If you don’t know where it came from, don’t connect it.


5. Keep Work Devices for Work Only

It’s tempting to stream a movie, shop online, or install a personal app on your work laptop. But every non-work activity increases your exposure to malicious websites, shady downloads, and compromised accounts.

When you use work tech for personal use, you’re mixing trusted business systems with unverified sources.. and hackers love that.

Draw a hard line: work devices are for work tasks, personal devices are for personal use.


6. Lock Your Screen Every Time You Walk Away

Even a quick trip to the break room is enough time for someone to access your computer. It doesn’t have to be malicious.. even a curious glance at the wrong file can cause problems.

Make it second nature to lock your screen whenever you step away. Learn the keyboard shortcut for your system and use it without thinking.


The Bottom Line

Technology can stop a lot of threats, but it can’t fix bad habits. Every employee is part of the security team whether it’s in their job description or not.

The companies that avoid costly breaches aren’t just the ones with the best firewalls; they’re the ones whose people build good security habits into their daily routine.

If you’re a client, these habits are reinforced in our training and systems. If you’re not, this list is your starting point. Because in the end, the difference between stopping an attack and suffering through one often comes down to small choices made in seconds.



blog author avatar

Sample Author

Please change when blog is setup on MSP website.

Back to Blog

Frequently Asked Questions

Do You Support Municipalities and Small Businesses?

Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.

Which Parts of Central Ohio Do You Serve?

We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.

Can You Help With Repairs or Individual IT Projects?

Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.

Can We Get Backup and Disaster Recovery Without Buying Other Cybersecurity Services?

Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.

Can You Help Move Our Email to Microsoft 365?

Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.

What Should We Ask About IT Support Hours?

Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.

How Do We Compare IT Support Quotes?

Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.

What Can Independent Security Testing Tell You About an IT Service Provider?

Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.

Let’s Make Sure Your IT Works For You

We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work

Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.