Your Neighborhood IT Department

Natasha Parker
President

Krista Stein
Director of Services & Support

Sybil Cain
Regional Vice President

Gregory Hodge
Virtual IT Director

Natalia Carrillo
Senior Solutions Consultant

Enrique Moses
General Manager, [Location]

Mac Gilmore
Client Services Manager

Dorothea Massey
Marketing Manager

Gregory Hodge
Virtual IT Director

Robyn Hogan
Engineer

Why Work With Us?

Independent Testing

Independent Testing

Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.

Independent Testing

Disaster Recovery

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Municipal Expertise

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Based in London, Ohio

We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.

IT Problems Shouldn’t Take Over Your Workday…

We Help Your Staff Get Back to Work

Brian McMahon

Brian McMahon

Owner, Tech Support Center

A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.

Who Checks Your IT Provider’s Work?

We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.

We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.

Schedule an Appointment Today

Our IT Services

Managed IT Services

Your entire IT environment managed simply, with a flat-rate fee and no surprises.

Cybersecurity

Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.

Backup & Disaster Recovery

We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.

Email & Domain Management

We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.

IT Projects

Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.

Help Desk Services

When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

A Trustworthy, Transparent Partner

One of the Best Companies Around

The More You Know...

Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.

Remote Work Lie

The Remote Work Lie

November 11, 2025•3 min read

Remote work isn’t going away ... and neither are the risks that come with it.

Every time someone logs in from a coffee shop, a hotel lobby, or their personal laptop at home, you’ve just expanded the attack surface for your business. That’s not fearmongering. That’s math. More connections, more devices, more opportunities for hackers to find a weak spot.

The good news? Securing a remote workforce doesn’t have to be complicated. It just has to be done right ... and consistently.

Here’s how to keep hackers out no matter where your team works from.


1. Force All Remote Connections Through a VPN

A VPN isn’t a “nice-to-have.” It’s the difference between secure traffic and an open invite for anyone listening on the network.

  • Every remote employee uses the company-approved VPN. No exceptions.

  • Keep it patched and updated.

  • Add multi-factor authentication (MFA) so stolen credentials aren’t enough to get in.


2. Kill the Public Wi-Fi Problem

Coffee shop Wi-Fi is hacker heaven.

  • Push personal hotspots or secure home networks instead.

  • If public Wi-Fi is unavoidable, verify the network before connecting.

  • And yes ... the VPN should still be on.


3. Take Mobile Devices Seriously

Phones and tablets carry just as much sensitive data as laptops.

  • Encrypt them so stolen devices are useless.

  • Enable remote wipe in case they go missing.

  • Install mobile security apps to catch malware before it spreads.


4. Train Like It’s a Contact Sport

Hackers love human error.

  • Run phishing simulations regularly.

  • Drill security policies until they’re second nature.

  • Make it easy for employees to get help when something looks off.


5. Limit Access Like It’s Gold

If someone doesn’t need access to sensitive data, they shouldn’t have it.

  • Use role-based permissions.

  • Review logs for weird activity.

  • Remove access the minute someone changes roles or leaves.


6. Fortify Email (The #1 Attack Vector)

Most attacks still start in the inbox.

  • Use advanced spam and malware filtering.

  • Encrypt sensitive messages.

  • Restrict risky attachments.


7. Secure the Cloud

Your cloud apps and storage are only as safe as your settings.

  • Work with vetted, secure providers.

  • Encrypt data at rest and in transit.

  • Monitor access for suspicious logins.


8. Have an Incident Response Plan That Works

When a breach happens, speed matters more than anything.

  • Have clear steps for reporting and containing a threat.

  • Provide direct lines to IT.

  • Run drills so people know exactly what to do.


9. Stop the Password Madness

Weak or reused passwords are still one of the biggest open doors for attackers.

  • Require strong, unique passwords.

  • Give employees a password manager.

  • Ban password reuse entirely.


10. Patch Like Your Business Depends on It (Because It Does)

Hackers love outdated software ... it’s basically an unlocked door.

  • Turn on automatic updates where you can.

  • Have a process for testing and deploying patches fast.

  • Run vulnerability scans to catch holes before someone else does.


The Bottom Line:
Remote work is here to stay. If you’re not locking down every device, connection, and account, you’re leaving the door wide open ... and hackers don’t need much of an invitation.

If you’re a current client, these protections are already in place for you. If you’re not, this list isn’t just a suggestion ... it’s the minimum standard for survival in today’s environment.


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Frequently Asked Questions

Do You Support Municipalities and Small Businesses?

Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.

Which Parts of Central Ohio Do You Serve?

We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.

Can You Help With Repairs or Individual IT Projects?

Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.

Can We Get Backup and Disaster Recovery Without Buying Other Cybersecurity Services?

Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.

Can You Help Move Our Email to Microsoft 365?

Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.

What Should We Ask About IT Support Hours?

Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.

How Do We Compare IT Support Quotes?

Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.

What Can Independent Security Testing Tell You About an IT Service Provider?

Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.

Let’s Make Sure Your IT Works For You

We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work

Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.