Your Neighborhood IT Department

Natasha Parker
President

Krista Stein
Director of Services & Support

Sybil Cain
Regional Vice President

Gregory Hodge
Virtual IT Director

Natalia Carrillo
Senior Solutions Consultant

Enrique Moses
General Manager, [Location]

Mac Gilmore
Client Services Manager

Dorothea Massey
Marketing Manager

Gregory Hodge
Virtual IT Director

Robyn Hogan
Engineer

Why Work With Us?

Independent Testing

Independent Testing

Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.

Independent Testing

Disaster Recovery

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Municipal Expertise

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Municipal Expertise

Based in London, Ohio

We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.

IT Problems Shouldn’t Take Over Your Workday…

We Help Your Staff Get Back to Work

Brian McMahon

Brian McMahon

Owner, Tech Support Center

A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.

Who Checks Your IT Provider’s Work?

We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.

We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.

Schedule an Appointment Today

Our IT Services

Managed IT Services

Your entire IT environment managed simply, with a flat-rate fee and no surprises.

Cybersecurity

Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.

Backup & Disaster Recovery

We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.

Email & Domain Management

We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.

IT Projects

Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.

Help Desk Services

When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

A Trustworthy, Transparent Partner

One of the Best Companies Around

The More You Know...

Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.

These Cyber Threats Are About to Get a Whole Lot Worse

These Cyber Threats Are About to Get a Whole Lot Worse

December 02, 2025•3 min read

Cybersecurity threats don’t stand still. They adapt. They get smarter. And every time technology takes a step forward, attackers figure out how to twist it to their advantage.

The three threats below aren’t new ... but they’re evolving fast, and the next version is going to be harder to spot, harder to stop, and more expensive if you get hit.

If you’re still thinking “that won’t happen to us,” you’re exactly the kind of target they’re looking for.


1. AI-Enhanced Phishing Scams

Phishing already tops the charts for most common cyberattacks. Now AI has made it far more convincing.

  • Instead of generic “Dear Customer” emails, attackers can mimic your coworker’s tone, grammar, and style perfectly.

  • They can pull personal data from social media to craft hyper-specific messages that look legitimate.

  • They can adjust their approach in real time if the first attempt doesn’t work.

Why it’s dangerous: You can’t just look for bad spelling or awkward wording anymore. These emails are built to pass a quick glance test.

How to protect yourself:

  • Train your team to slow down and verify ... even if a message looks “normal.”

  • Never click links or share credentials without confirming the request through a separate channel.

  • Require multi-factor authentication (MFA) so a stolen password alone can’t give full access.


2. Ransomware That Hits Harder

Ransomware has been around for years. It’s not going anywhere ... it’s just getting meaner.

  • Attacks are more targeted, going after businesses that can’t afford downtime.

  • Data is not just encrypted ... it’s stolen and threatened for public release.

  • Paying the ransom doesn’t guarantee you’ll get your data back.

Why it’s dangerous: The damage goes beyond the ransom payment ... downtime, lost trust, and compliance violations can hit harder than the attack itself.

How to protect yourself:

  • Back up your data regularly and store at least one copy offline.

  • Patch and update all systems promptly.

  • Train staff to spot suspicious links, files, and login prompts before they get clicked.


3. Supply Chain Attacks

Why break into one big company when you can hit a smaller partner and get access to dozens at once?

  • Hackers target vendors, contractors, and software providers with weaker defenses.

  • Once inside, they use trusted connections to move deeper into the network.

Why it’s dangerous: Even if you have good security, a compromised vendor can hand attackers the keys to your systems.

How to protect yourself:

  • Vet every vendor’s security before doing business.

  • Limit third-party access to only what’s necessary.

  • Scrutinize all software downloads and updates ... especially from new sources.


Why Training Matters More Than Ever

The best firewalls in the world won’t help if someone inside your business holds the door open.

  • Social engineering attacks target people first, systems second.

  • Anyone with access, not just IT, can be a point of entry.

What to do about it:

  • Run phishing simulations regularly.

  • Make security awareness part of your culture, not a once-a-year box to check.

  • Encourage staff to report anything suspicious immediately ... without fear of blame.


Bottom line:
The threats aren’t new. They’re just evolving into sharper, faster, more convincing versions of themselves. The only way to keep up is to treat cybersecurity like an ongoing, company-wide responsibility ... not just an IT problem.

If you’re already a client, these defenses are in place. If you’re not, you’re betting that none of these attacks will find you… and that’s not a smart bet.


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Frequently Asked Questions

Do You Support Municipalities and Small Businesses?

Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.

Which Parts of Central Ohio Do You Serve?

We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.

Can You Help With Repairs or Individual IT Projects?

Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.

Can We Get Backup and Disaster Recovery Without Buying Other Cybersecurity Services?

Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.

Can You Help Move Our Email to Microsoft 365?

Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.

What Should We Ask About IT Support Hours?

Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.

How Do We Compare IT Support Quotes?

Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.

What Can Independent Security Testing Tell You About an IT Service Provider?

Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.

Let’s Make Sure Your IT Works For You

We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work

Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.