We help you spend less time dealing with IT and more time running your business. That means keeping your technology reliable and secure, responding quickly when you need help, and explaining your options in plain English, with services that fit your needs and budget.

Schedule a call to discuss your IT needs and see whether we’re a good fit for your organization.



Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.

We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.

Owner, Tech Support Center
A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.
We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.
We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.
Managed IT Services
Your entire IT environment managed simply, with a flat-rate fee and no surprises.
Cybersecurity
Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.
Backup & Disaster Recovery
We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.
Email & Domain Management
We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.
IT Projects
Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.
Help Desk Services
When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.
Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.

Hackers don’t always kick in the digital door. Sometimes, they just talk you into opening it.
This is social engineering; hacking people instead of systems. It works because humans are wired to trust, help, and move fast under pressure. Criminals know that if they get the right person to make the wrong decision, they can skip past firewalls, passwords, and security tools without writing a single line of code.
And it’s terrifyingly effective.
Social engineering preys on human nature. The playbook isn’t complicated:
Pretend to be someone important. People rarely question authority.
Create a fake emergency. People move faster and sloppier when they think time is running out.
Use fear. People are more likely to hand over information if they think something bad will happen if they don’t.
That’s it. Those three levers are enough to trick even smart, well-meaning employees.
Phishing
The most common. Fake emails that look exactly like they’re from your bank, a vendor, or even your own IT team. They’ll ask you to click a link or “verify” your login. One click can install malware or hand over credentials.
Spear Phishing
The sniper rifle version of phishing. Instead of blasting thousands of generic emails, the hacker researches you.. your job, your boss’s name, your vendors and sends a message that feels personal.
Pretexting
They invent a story. “I’m from IT and we detected suspicious activity on your account — can you give me your login so we can reset it?” It sounds helpful. It’s not.
Baiting
Offer something tempting.. free software, a gift card, insider info.. but the download is really malware.
Social engineering works best when no one’s paying attention. That’s why we make sure your business is always watching.
Relentless Training
We run ongoing training so your team can spot phishing emails, fake calls, and too-good-to-be-true offers. Not once a year.. often enough that it becomes second nature.
Email Filtering That Actually Works
Our systems block and flag suspicious messages before they ever hit your employees’ inboxes. If it’s risky, they don’t see it.
Multi-Factor Authentication (MFA)
Even if a hacker gets a password, they can’t get in without a second verification step. MFA shuts down stolen credentials as a threat vector.
24/7 Monitoring
If anything suspicious does make it through, we see it immediately and act before it becomes a problem.
Requests for sensitive info that are urgent or unusual.
Emails with subtle spelling or grammar errors.
Links that don’t match the sender’s address.
Messages that make you feel rushed or pressured.
Senders you don’t know asking for confidential details.
When in doubt, slow down and verify.
Hackers love social engineering because it’s cheap, easy, and it works.
If you’re a current client, you can relax knowing we’ve put multiple layers of protection between you and these attacks.
If you’re not a client yet, the scary part is this: the next “urgent” email or “quick” request you see could be the one that costs you millions. And it won’t be obvious until it’s too late.
Let’s fix that before it happens.
Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.
We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.
Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.
Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.
Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.
Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.
Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.
Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.
We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work
Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.