Ohio IT Services
That Keep Your Workday on Track
We help you spend less time dealing with IT and more time running your business. That means keeping your technology reliable and secure, responding quickly when you need help, and explaining your options in plain English, with services that fit your needs and budget.
How Can We Help?
Schedule a call to discuss your IT needs and see whether we’re a good fit for your organization.
Your Neighborhood IT Department
Natasha Parker
President
Krista Stein
Director of Services & Support
Sybil Cain
Regional Vice President
Gregory Hodge
Virtual IT Director
Natalia Carrillo
Senior Solutions Consultant
Enrique Moses
General Manager, [Location]
Mac Gilmore
Client Services Manager
Dorothea Massey
Marketing Manager
Gregory Hodge
Virtual IT Director
Robyn Hogan
Engineer
Why Work With Us?
Independent Testing
Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.
Disaster Recovery
Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.
Municipal Expertise
Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.
Based in London, Ohio
We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.
IT Problems Shouldn’t Take Over Your Workday…
We Help Your Staff Get Back to Work
Brian McMahon
Owner, Tech Support Center
A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.
Who Checks Your IT Provider’s Work?
We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.
We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.
Schedule an Appointment Today
Our IT Services
Managed IT Services
Your entire IT environment managed simply, with a flat-rate fee and no surprises.
Cybersecurity
Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.
Backup & Disaster Recovery
We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.
Email & Domain Management
We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.
IT Projects
Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.
Help Desk Services
When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
A Trustworthy, Transparent Partner
One of the Best Companies Around
The More You Know...
Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.
These Scams Are Everywhere (And They Work)
Cybercriminals don’t take days off ... and they don’t wait for a “good” time to strike. They prey on moments when people are busy, distracted, or rushing.
The tactics change, but the goal is the same: trick you into giving up money, data, or access. And they’ve gotten very, very good at it.
Here are 10 of the most common scams ... and the quick moves that keep them from working on you.
1. Phishing Emails Disguised as Retailers
Fake emails that look like they’re from your favorite store. They push fake promotions, claim there’s a problem with your account, and link to malware or credential-stealing websites.
How to stop it:
Check the sender’s email address carefully.
Go to the retailer’s website directly instead of clicking email links.
Use anti-phishing tools and security software.
2. Fake Charity Solicitations
Fraudsters set up realistic-looking charity websites and donation pages. They tug at your emotions to get you to give ... and keep the money.
How to stop it:
Research the charity through official sources before donating.
Beware of urgency or pressure tactics.
Pay through secure, trusted platforms.
3. Gift Card Scams
Offers for “discounted” gift cards, or demands for payment in gift cards, are almost always fraud.
How to stop it:
Buy only from trusted retailers.
Never pay invoices or debts with gift cards ... real companies don’t ask for that.
Inspect physical cards for tampering before buying.
4. Social Media Giveaway Frauds
Fake contests collect your personal details or get you to click malware links.
How to stop it:
Verify the account is official.
Never give out sensitive info for a giveaway.
Don’t click links from unfamiliar profiles.
5. E-Commerce Site Impersonations
Scammers create fake shopping sites that look like the real thing, then steal your payment info.
How to stop it:
Double-check the website URL and look for “https://”.
Search for independent customer reviews.
Use credit cards for better fraud protection.
6. Mobile Shopping App Scams
Fraudulent apps steal your data or install malware under the guise of being a legitimate store.
How to stop it:
Download only from official app stores.
Check the developer name and reviews.
Keep apps and devices updated.
7. Travel Deal Scams
Fake travel agencies and “too-good-to-be-true” offers designed to grab your payment info.
How to stop it:
Book through reputable sources.
Ignore unsolicited offers.
Verify all reservation details before paying.
8. Package Delivery Notifications
Phony texts or emails claiming your package is delayed or undeliverable, leading to phishing sites.
How to stop it:
Track orders through the retailer or carrier directly.
Don’t give personal info via email or text.
Delete suspicious messages and contact the carrier through official channels.
9. Cryptocurrency Scams
Fraudsters promise massive returns or pose as legitimate crypto platforms to steal your funds.
How to stop it:
Research every offer and platform before sending money.
Use only reputable exchanges.
Avoid anything promising “guaranteed” returns.
10. AI-Powered Personalized Scams
Cybercriminals now use AI to create hyper-realistic emails, voice messages, and even video calls that look and sound like people you know.
How to stop it:
Verify unexpected requests through a second channel.
Train employees to spot deepfake and AI-generated content.
Be skeptical of anything involving urgency + payment.
The Bottom Line:
These scams work because they target people, not systems. A little skepticism, a few verification habits, and the right security tools can stop almost all of them.
If you’re a client, these protections are already baked into your security strategy. If you’re not, this list is a starting point ... but it’s not enough on its own. Hackers are adapting every day. Your defenses should, too.
Frequently Asked Questions
Do You Support Municipalities and Small Businesses?
Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.
Which Parts of Central Ohio Do You Serve?
We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.
Can You Help With Repairs or Individual IT Projects?
Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.
Can We Get Backup and Disaster Recovery Without Buying Other Cybersecurity Services?
Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.
Can You Help Move Our Email to Microsoft 365?
Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.
What Should We Ask About IT Support Hours?
Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.
How Do We Compare IT Support Quotes?
Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.
What Can Independent Security Testing Tell You About an IT Service Provider?
Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.
Let’s Make Sure Your IT Works For You
We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work
Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.
Headquarters
185 West High Street London, OH 43140
