Ohio IT Services
That Keep Your Workday on Track
We help you spend less time dealing with IT and more time running your business. That means keeping your technology reliable and secure, responding quickly when you need help, and explaining your options in plain English, with services that fit your needs and budget.
How Can We Help?
Schedule a call to discuss your IT needs and see whether we’re a good fit for your organization.
Your Neighborhood IT Department
Natasha Parker
President
Krista Stein
Director of Services & Support
Sybil Cain
Regional Vice President
Gregory Hodge
Virtual IT Director
Natalia Carrillo
Senior Solutions Consultant
Enrique Moses
General Manager, [Location]
Mac Gilmore
Client Services Manager
Dorothea Massey
Marketing Manager
Gregory Hodge
Virtual IT Director
Robyn Hogan
Engineer
Why Work With Us?
Independent Testing
Outside specialists test our work and look for security weaknesses. Their findings help us make improvements and better protect your organization.
Disaster Recovery
Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.
Municipal Expertise
Our backup and disaster recovery service helps you restore data after a system failure. You can use it on its own or alongside our cybersecurity services.
Based in London, Ohio
We’ve provided IT support since 1999. You can work with a trusted local team that serves municipalities and small businesses across Central Ohio.
IT Problems Shouldn’t Take Over Your Workday…
We Help Your Staff Get Back to Work
Brian McMahon
Owner, Tech Support Center
A computer problem can stop your staff from answering a resident’s question, finishing a task, or opening a file. When you’re responsible for running an organization, those delays take time away from your own work too.
Who Checks Your IT Provider’s Work?
We bring in independent specialists to test our work and security practices. Their reports show us where we’re doing well and where we need to improve. We use those findings to address weaknesses and make changes, rather than relying only on our own judgment.
We provide ongoing IT support and help with computer repairs, Microsoft 365 migrations, and IT setup at new locations. Call (740) 853-4741 to discuss a problem you need to fix or a project you’re planning.
Schedule an Appointment Today
Our IT Services
Managed IT Services
Your entire IT environment managed simply, with a flat-rate fee and no surprises.
Cybersecurity
Help protect your data and reduce the risk of serious security problems that could stop your staff from working or serving customers.
Backup & Disaster Recovery
We help you back up your important business data and prepare to restore it after a system failure, so your staff can get back to work.
Email & Domain Management
We manage your business email and domain so your staff can stay in touch with colleagues and the people your organization serves.
IT Projects
Get help moving to Microsoft 365 or setting up IT at a new location, without having to manage the complex technical work yourself.
Help Desk Services
When a computer or software problem interrupts your work, we help you resolve it so your staff can return to their tasks.
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
A Trustworthy, Transparent Partner
One of the Best Companies Around
The More You Know...
Our blog is here to help you learn, solve problems, and work smarter. We share straightforward insights and practical advice to make technology easier, empowering you to focus on what you do best.
6 Habits That Quietly Decide If Hackers Win or Lose
Most cyberattacks don’t start with a mastermind hacker running lines of code in some movie-style lair. They start with something small. ...more
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These Cyber Threats Are About to Get a Whole Lot Worse
Cybersecurity threats don’t stand still. They adapt. They get smarter. And every time technology takes a step forward, attackers figure out how to twist it to their advantage. ...more
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The Remote Work Lie
Remote work isn’t going away ... and neither are the risks that come with it. ...more
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Frequently Asked Questions
Do You Support Municipalities and Small Businesses?
Yes. Municipalities are our largest client group. We also work with educational organizations, accounting firms, financial advisors, dental practices, and other small businesses. You can come to us for ongoing IT support, computer repairs, and individual technology projects.
Which Parts of Central Ohio Do You Serve?
We’re based in London, Ohio, and serve Madison, Clark, Fayette, Union, and Franklin counties. Tell us where you’re located and what you need help with so we can discuss the options before arranging service.
Can You Help With Repairs or Individual IT Projects?
Yes. We provide computer repairs and take on individual IT projects, including migrations and IT setup at new locations. Tell us what’s not working or what you’re planning to change, and we’ll discuss how we can help.
Can We Get Backup and Disaster Recovery Without Buying Other Cybersecurity Services?
Yes. We offer backup and disaster recovery as a separate service. Cybersecurity helps reduce the risk of an attack, while backup and recovery help you restore data and get back to work after an interruption. What you need depends on the information and systems you use and how long you can manage without them. Backup services differ, so check what can be recovered and what the process involves.
Can You Help Move Our Email to Microsoft 365?
Yes. We help organizations move to Microsoft 365 and provide email and domain management. Tell us how your email is set up now and what you want to change. Moving your email to a new system is different from managing it afterward, so check what each service includes.
What Should We Ask About IT Support Hours?
Ask when you can speak with someone, what happens in an emergency, and whether help is available outside normal hours. Check what a response time actually measures: an acknowledgment, the start of troubleshooting, or a completed fix. Monitoring your systems around the clock does not necessarily mean a person is available to help at any time. Make sure the service agreement explains those differences.
How Do We Compare IT Support Quotes?
Start with what each quote covers, not just the price. Check whether backup and disaster recovery, email management, computer repairs, and projects are included or billed separately. Ask about onboarding fees, contract terms, support hours, and anything that could change the cost. A lower price may mean that work you need will cost extra.
What Can Independent Security Testing Tell You About an IT Service Provider?
Independent testing can find security weaknesses that an IT provider’s own checks may miss. We bring in outside specialists to test our work and use their findings to make improvements. What a test tells you depends on what was examined. A test isn’t a certification or a guarantee that every weakness has been found. Its value also depends on what the provider does with the results.
Let’s Make Sure Your IT Works For You
We’ll Eliminate Problems, Streamline Recovery, and Ensure You And Your Team Can Focus On Their Work
Talk with the Tech Support Center team about the IT problems affecting your staff and the questions you have about protecting your organization. Our first conversation will help you identify your most pressing concerns and the services that could address them.
Headquarters
185 West High Street London, OH 43140
